Frequently asked questions
We specialize in natural and handpicked gemstones, including Designer and Ancient Sulemani Aqeeq (Hakik), Black Banded Agate, Orange Agate, Green Agate, Tourmaline carvings, Ruby, Citrine, Lemon Quartz, Rose Quartz, Lapis Lazuli, Labradorite, Amethyst, Faceted cuts, and other healing crystals.
Yes! All our gemstones are 100% natural and ethically sourced. Each piece is carefully inspected to ensure quality and authenticity.
We currently do not offer custom designs. However, we do provide gemstones in bulk quantities for resellers, collectors, and jewelry makers. Feel free to contact us for wholesale inquiries.
We offer free shipping worldwide! Delivery times may vary by location—typically 7–14 business days for U.S. and international orders. Delays may occur during customs or peak seasons.
Yes, we offer express shipping for faster delivery. It is available at an additional cost of $30.99. You can select this option during checkout or contact us directly for details.
Absolutely. Once your order is shipped, you will receive a tracking number via email.
We accept returns within 7 days of delivery if the product is unused and in its original condition. Please contact us first before returning.
Yes! Many of our cabochons can be drilled upon request. Please mention it in your order notes or message us directly.
Yes, Zohragem.com ships worldwide with free standard shipping on all orders! If you need faster delivery, express shipping is available for $30.99 at checkout.
You can reach us via email at gemszohra@gmail.com or use the contact form on our website. We usually respond within 24 hours.
We do our best to capture true colors, but natural stones may slightly vary in shade and pattern due to their unique nature.
Yes, we do offer third-party gemstone certification upon request. Certification is available for an additional charge. If you'd like a certified gemstone, please contact us before placing your order.
You can request a specific shape or size from our available stock, especially for bulk orders. Contact us to check availability.
Yes, we typically require a minimum of 10 pieces for bulk orders. For larger quantities, feel free to message us directly.
To maintain their shine, avoid harsh chemicals and store your gemstones in a dry, padded box. Clean them gently using a soft cloth and mild soap. For extra shine, you can also keep the stones lightly oiled with a natural, non-acidic oil like baby oil or mineral oil.